until the 2018 eoStar User Forum and Technology Conference (August 13-16)
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User Forum 2018

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2018 eoStar User Forum and Technology Conference

Welcome to the Forum

Rutherford and Associates will be holding its biennial User Forum and Technology Conference at Frederik Meijer Gardens and Sculpture Park in Grand Rapids, Michigan on August 13-16.

During the forum, Rutherford and Associates will present customers with its path for the future, as well as leading discussion topics relating to new innovations and increased functionality in eoStar.

In addition to the user sessions, there will also be a welcome reception the the Knickerbocker, the eoStar Awards Banquet, and a golf outing at Thornapple Point Golf Course.



Monday, August 13

Tuesday, August 14

  • 8-9:30 AM
  • 9:30-10:15 AM
    Road Map/Keynote
  • 10:30 AM-4 PM
    Forum Sessions
  • 6-10 PM
    Awards Banquet at the Grand Rapids Public Museum

Wednesday, August 15

  • 8-8:30 AM
  • 8:30 AM - 4 PM
    Forum Sessions
  • 6-8 PM
    Advisory Board Meeting at Gravity Taphouse

Thursday, August 16


Rutherford has blocked off rooms at three different hotels in downtown Grand Rapids

  • JW Marriot: Click here to visit the Rutherford portal page to book a room.
    Cutoff date is 7/16/18.
  • Homewood Suites: Click here to visit the Rutherford portal page to book a room.
    Cutoff date is 6/30/18.
  • City Flats: Click here to email your reservation request, or call (616) 451-1892.
    Cutoff date is 7/16/18.

User Forum Locations

Below is a map of all event locations for the User Forum. Click the Expand-icon.png icon on the map below for details.

Course Tracks

Below is a list of sessions and descriptions. Click here to download a pdf of full session descriptions, as well as the forum shuttle schedule.

Session Name Description Audience Duration
A.I. and Your Business Hype or reality? Find out what artificial intelligence can do to help your business and what the future may bring. CIO, IT Directors, Owner 60 Min
Admin Tools and Tips Take a whirlwind tour of all things Admin: new ways to research and explore, updates to route settlement, and new methods to get the most out of support. IT, Administrators 60 Min
Analytics on the Go Discover tools to help maximize sales opportunities at accounts: sales calculators, eoTouch Forecasting, product recommender, and mobile analytics. Sales Managers 60 Min
AP and Payroll Get an overview of purchase and freight reconciliation, as well as employee commission updates. CFO, Controller, Accounting Clerks 45 Min
eoStar CRM Explore this new feature that offers an exciting way to maintain and grow customer relations. Administrators, Sales Managers 45 Min
eoTouch In-Markets and Hot Shots Discover a new approach to transferring product between retailers and how to move your old hot shot process into the modern age. Administrators, Sales Managers 45 Min
eoTouch Merchandiser Learn how our new eoTouch application for iOS and Android can enhance the way your merchandising team operates. Administrators, Sales Managers 45 Min
eoWarehouse: Favorite Features Whether you are a first time user or a seasoned pro, there will be something new to learn as we take a look at both new and existing features in WMS. All Audiences 60 Min
Finance Best Practices Explore best practices on closing the month out, plus discover changes to Multi-Company functionality. CFO, Controller, Accounting Clerks 45 Min
Fintech Price Solutions Discover a new approach to sending pricing and promotion documents to retailers. Butter 60 Min
Forecasting and Reporting (Desktop Analytics) Learn more about new forecasting tools, performance analysis with the Missed Opportunities Dashboard, and new ION Reports and features. Administrators 45 Min
Future-Proofing eoStar From new web and cloud stacks to different mobile and desktop presentation layers, learn about how eoStar is evolving to better support your needs now and in the future. CIO, IT Directors, Owner 60 Min
Inter-warehouse Solutions Come investigate new tools and opportunities to help simplify the ever-changing demands of operating multiple warehouses. Warehouse & Operations Managers, Purchasing 45 Min
Maximizing eoTouch Learn how to get the most out of walkarounds and why you should be using them if you're not. See new and exciting features to help streamline the sales process. Administrators, Sales Managers 60 Min
MillerCoors Learn about MillerCoors Drive 2.0, SurveyLink, and EDI Updates. Miller Coors Distributors 60 Min
Optimizing Operations Roundtable Discuss with your peers exciting ways to redesign and re-imagine your current warehouse operations. This session will be distributor led and take place in a round table environment. Warehouse & Operations Managers, Executives 45 Min
Pick Processing and Opportunities Targeted as a split session, the first half will examine distributor use cases for the different picking functionalities and wrap up with an opportunity for open discussion on the topics with peers. Warehouse & Operations Managers 45 Min
Planograms Reset Learn about the new eoStar Planogram feature, complete with JDA Space Planning import capabilities, to streamline your eoTouch Walkaround setups, Planogram Resets, and ensure your sales staff never miss a new placement. Sales Managers 60 Min
Planting the Seeds of WMS Join us to learn what it takes to implement WMS so that you can begin reaping the rewards of a more accurate inventory picture. Warehouse & Operations Managers, IT, Purchasing 60 Min
Streamlining eoStar Learn a variety of tips and tricks and see some new tools to help make updating records and pricing more efficient. You’ll also see how to use new scheduled tasks to automate day-to-day tasks so that you can focus on the things that matter. IT, Administrators 60 Min